1. Information We Collect

• Personal information: name, phone number, email, address (if needed for a service), images, and details you provide.
• Account & booking information: requests, bookings, communications, and activity on the platform.
• Usage & device information: interactions, device identifiers, log data, and analytics.
• Payments: transactions are processed via secure third-party gateways; we do not store full card details.

2. How We Use Information

• To process and manage service requests and bookings.
• To facilitate communication between Users and Service Providers.
• To improve platform performance, safety, and user experience.
• To send service updates, security alerts, and (where permitted) promotions.

3. Sharing of Information

We do not sell or rent your personal data. We may share information only:

• With Service Providers involved in fulfilling your request/booking.
• With payment processors and service partners necessary to operate the platform.
• When required by law, court order, or regulatory authority.
• To protect rights, safety, and prevent fraud or abuse.

4. Data Security

We apply commercially reasonable technical and organizational measures to protect your data. However, no method of transmission or storage is 100% secure.

5. Data Retention

We retain personal information only as long as necessary to provide the platform, comply with legal obligations, resolve disputes, and enforce policies.

6. Your Rights

You may request access, correction, or deletion of your personal data, and opt out of promotional communications:

[email protected]

7. Children’s Privacy

The platform is not intended for individuals under 18 years of age.

8. International Users

If you access the platform outside Kuwait, you consent to processing of your data in accordance with applicable laws and this Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the platform constitutes acceptance of the updated Policy.