Terms and Conditions

These Terms and Conditions govern your use of Approach.

General

Approach is operated in Kuwait by Arayya for Advertising and Marketing Co. (شركة ارايا للدعاية والتسويق).
Approach is a marketplace that connects customers with businesses.
You must be 18 or older to use Approach.
You must keep your account details accurate and up to date.
You must keep your login details secure.
You are responsible for activity on your account.
These terms are governed by the laws of the State of Kuwait.
Approach may update these terms.
The version published on this page is the approved version.

Customers place orders with businesses through the app.
Order statuses are: new, accepted or awaiting payment, confirmed or in progress, and completed.
An order may also be cancelled or rejected.
Customers must provide accurate details, including name, phone number, address, dates, and any other details requested in the order.

Payment must be made inside the app only.
The payment window is 15 minutes for a standard order, 2 hours for a Premium order, and 10 minutes for tickets.
An order that is not paid within the applicable payment window is cancelled automatically.
Advanced Support is an optional paid service offered with some orders at checkout.
Advanced Support includes order processing, priority support, and advanced digital order tracking.
The amount for Advanced Support is shown at checkout before payment.
Advanced Support is charged only if the customer explicitly selects it before completing the order.
The charge appears as part of the total shown before payment.
Orders completed without selecting Advanced Support carry no such fee.
Once the paid order is completed, the Advanced Support fee is non-refundable.

The customer may cancel an order before payment.
After payment, cancellation is only through Approach.
Where a refund applies, the amount is returned.
Own-fleet bookables, being vehicles or services run directly by Approach's own fleet, are non-refundable after payment.
Ticket show-switch fees are non-refundable.
A restaurant cannot reject a food order that has already been paid.

The terms of each event take priority over these terms.
Each user has a maximum number of tickets per event, as shown for the event.
A ticket can be transferred only through a single-use link to another Approach account.
One show switch is allowed per ticket.
The show-switch fee is non-refundable.
Tickets cannot be cancelled or refunded, except when the organiser cancels the event.
If the organiser cancels the event, the customer gets a free move to another show or credit.
Stadium re-entry requires an exit photo, being a selfie taken before leaving.
A return deadline applies, as shown in the app.
The photo is seen by gate staff only at exit and return.
The photo is deleted after the match.
Leaving without the photo, or after the allowed exit is used, means no re-entry.

Premium orders carry no platform fee, excluding food.
The payment window for Premium orders is 2 hours.
An order cancelled for non-payment can be revived within 24 hours, subject to limits.
Premium does not apply to tickets, shop, food, chalets, The Offer, or Calendar.

Dates are held for 15 minutes while the customer pays.
An unpaid booking is released automatically.
The price is for the whole chalet, for the booked nights only.
Check-in and check-out follow the times shown on the chalet page.
Staying later may cost extra.
A refundable deposit is paid with the booking.
The deposit is returned after check-out, minus any damage or extra charges reported by the chalet.
Cancellation follows the cancellation policy shown on the chalet page.
The deposit is returned in full when cancelling.
The exact location is shared after payment.
The chalet may ask to see the Civil ID at check-in.

eSIM, visa, and transport services are issued by the service providers.
If issuing fails or the provider declines, the amount is refunded automatically.
Photos of documents are private and are seen only by the provider.

Applications are reviewed and approved at Approach's discretion.
Applying does not guarantee approval.
Required documents are: commercial licence, signature authorisation, extract from the commercial register issued by the Ministry of Commerce within the last month, the authorised signatory's Civil ID front and back, and an official letter from the bank with the account details.
A tax exemption certificate is requested once the first paid order is completed.
The business must respond to every request received through the platform in a timely and professional manner.
Payouts are made only to a bank account in the business's own name for companies, or the individual's own name for individuals.
Individuals must provide the Civil ID front and back and a bank certificate.
Approach may suspend or terminate an account in case of violation of these terms.
Unlicensed commercial activities are not accepted.

Acceptance minimum, any one platform is enough: Instagram 10,000 followers and an average of at least 10,000 views per video, both together, TikTok 30,000 followers, Snapchat an average of 20,000 views, or 25,000 followers, or 300,000 monthly views.
"Content Creators" level, any one: Instagram 50,000 followers, TikTok 70,000 followers, Snapchat 50,000 followers, or an average of 100,000 views, or 1,000,000 monthly views.
Accounts meeting the minimum but not the Content Creators level are listed under "Selected Creators".
Applications below the minimum are still reviewed.
The final decision is for the Approach team.
Creators must upload screenshots of account statistics, insights or analytics, showing views for every platform they add.
The team verifies the numbers.
The listing may change when the numbers change.

We collect name, phone number, e-mail, order and booking details, identity and bank documents where required, and device and usage data.
We collect this data to provide the service, verify identity, prevent fraud, process payments and orders, communicate about orders, and comply with the law.
Identity and bank documents are kept private.
Identity and bank documents are viewed only by authorised staff.
Every view of identity and bank documents is logged.
Identity and bank documents are never sent by WhatsApp or e-mail.
Stadium re-entry selfies are deleted after the match.
We do not sell personal data.
Data may be shared only with service providers, including payment and hosting providers, with the businesses or providers fulfilling your order, and with legal authorities when required by law.
You can request account deletion via /delete-account.html.